Shipping policy

Shipping Policy

100% Free Shipping – Always

At Aura Premo, we believe in simple, transparent pricing. We are proud to offer Free Tracked Shipping on every single order, with no minimum spend required.

Order Processing & Freshness

Because our Sea Moss Gel is prepared fresh to order, please allow 1-2 business days for processing. Once your order is ready, it is dispatched via a premium tracked service to ensure it reaches you as quickly as possible.

Estimated Delivery Times

UK Domestic: 1-3 business days after dispatch.

International: 5-10 business days (Limited time promotion: Free International Shipping).

Perishable Goods Care

Sea Moss Gel is a fresh, natural product with a 4-week shelf life. It is vital that you:

Track your delivery using the link provided in your shipping email.

Retrieve your package promptly upon delivery.

Refrigerate immediately for at least 2 hours before opening.

International Shipping Disclaimer

While we are currently offering free international shipping, please be aware that as the importer, you are responsible for any local customs duties or health-ministry inspections in your country. We cannot be held responsible for delays caused by customs processing.

Damages & Issues

If your jar arrives damaged, please email support@aurapremo.com within 24 hours of delivery with a photo of the package. we will arrange a replacement for you immediately.